I wish I could remember her name because she was incredibly kind and friendly. Check-in Super fast and super friendly - didn't make me feel like a cheapskate for booking a room at half the price (more money for gambling anyways.). I have NO IDEA what people are complaining about in poor reviews. WOW - From the second I walked in, to the second I left, the service and cleanliness of this hotel floored me. Because of the Major League Bass Tour that was in the area the prices for even motels were ridiculous - so again, the price of this place ended up being great at $199/nt.

When I saw bad reviews for this place I was mildly worried about it, but the pictures looked nice and we got a good deal through a 3rd party website (which basically ended up being 2 nights for the price of 1 based on the listed prices on the del Lago website - so that was a win for us right from the start) We booked this place as a very last minute trip 1 day in advance. Honest review from a fairly high maintenance & experienced traveler. All in all, considering options in the area, I would go back and stay but not a destination that I would be like we must go back to DelLago, but if I was visiting the Finger Lakes, I'd stay there again. I'm not a high roller but spent some cash. Wanted to use Spa but it was booked 2 weeks prior to our visit to get a massage at the time we needed. The sports bar was great, the breakfast place also and the servers were awesome at both places. I was disappointed they didn't offer a free drink, free meal, free slot play, nothing for the inconvenience at check in. I was looking for an email for the hotel and can't find one either, I prefer not to call because I like things in writing and then there is no question about what was said. That makes you wonder a little, but we don't use drawers in hotels anyway. Room was clean however there was a pair of old swim trunks in the dresser (that weren't ours). We had to have someone take us to our room the first night anytime we left and wanted to go back. (Is my personal info secure?) I will call there this week at some point. (I think everyone was grumpy that first day because of the compurter problems they had) We had a problem at check in and couldn't get keys printed, and I am a little concerned they were hacked especially since I never got an email receipt.

The hotel was clean and most people were super friendly.

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Bar at del lago casino tyre